Frequently Asked Questions
How has the Zoo closure affected my membership?
If your membership expired between March 2020 to the opening day of the Zoo, the El Paso Zoo Society will be offering you an additional three months of membership with your twelve-month membership upon renewal.
What if my membership expired before March 2020?
We are focusing on memberships from March 2020 and forward. The Zoo closed on March 19, 2020, due to the COVID-19 virus.
How is the El Paso Zoo Society changing Membership Cards?
In order to make check in easier and contactless, we are switching from a physical membership card to an electronic membership card. Please make sure that your email address is current. If there are any changes in either your email address or your physical address, please contact our office at Membership@elpasozoosociety.org. Keep an eye out for an email from Membership@elpasozoosociety.org which will contain your new electronic card.
How does the Electronic Membership Card work?
After you have renewed your membership, or purchased a new membership, you will receive your electronic PDF membership card from Membership@elpasozoosociety.org. Download or take a screen shot of your card and store your card on your phone. Feel free to share the email with the other NAMED adults on the membership. If you have questions about your card, and or how to use it, contact us at Membership@elpasozoosociety.org.
I didn’t receive my card, what happened?
Add email@example.com to your contact list to ensure that you will receive emails from the El Paso Zoo Society. Check your Spam e-mail. Does the Zoo Society have your current email?
As a member, do I need to wear a mask at the Zoo?
Yes, ALL guests and staff are required to wear a mask.
Thank you for supporting the El Paso Zoo, your purchase of our memberships is a big contributor to helping give our animals what they need.
PURCHASING YOUR MEMBERSHIP
You can become a zoo member today by doing one of the following:
- Filling out our online membership information at http://www.elpasozoosociety.org
- Stopping by the Zoo’s main entrance at the membership information office
- Or by phone at (915) 212-0245.
MEMBERSHIPS ARE NON-REFUNDABLE AND NON-TRANSFERABLE
- Free admission to the El Paso Zoo all year-round during zoo hours
- Discount admission to over 100 other Zoos and Aquariums across the country
Click Here to visit the Association of Zoos and Aquariums’ site and see a list of participating zoos and aquariums.
- E-mail to exclusive members-only events throughout the year including EggstravaganZoo, Party for the Planet, Reptilia, Boo at the Zoo and much more…
- Society members receive discount at The Safari Outfitters – Gift Shop
- Society members get discount on African Star Train
- Members will receive a free El Paso Zoo Society vehicle decal.
- Discount on Summer Zoo Camp
- Both Adults Listed on membership card must show a photo ID.
- Membership cards can NOT be used to bring groups of kids for school, camp , day care, or church GROUPS. Only the adults can come in , and the kids will have to come in with their registered class or group. This is a family membership.
- Memberships cards are NON-TRANSFERRABLE.
- Children must be 17yrs and under.
- Anyone 17yrs and under must be present with a registered adult in order to come in with the membership card.
- Adult Guest on the Tiger Team Membership must be present with at least ONE of the registered adults on the card.
- Additional Membership cards are $5.00
IMPORTANT EL PASO ZOO POLICIES AND PROCEDURES
Do not bring radios, tape or CD players, roller-blades, roller-skates, skateboards, scooters, bicycles or balls onto the El Paso Zoo grounds.
Pets are not allowed on El Paso Zoo grounds. If service animals are planned to be part of the group, please let the Zoo know in advance by calling 915-212-0966.
The El Paso Zoo reserves the right to escort disruptive individuals from the Zoo grounds.
Profanity, vulgar language, obscene gestures, and disruptive, rowdy behavior are not permitted. Kindly limit cell phone use to common areas away from animal exhibits or other guests.
Walk, DO NOT run. Pick up after your group. Quietly enjoy your visit and respect those around you. Smoking, alcohol, drugs and weapons are strictly prohibited. Use public pathways, do not trample plants or flowers, nor cross barriers. Do not bring glass containers or balloons into the El Paso Zoo.
For safety of all guests – No sitting, climbing on or hanging on the fences, walls or trees. If you touch education animals as part of an animal encounter program on zoo grounds, avoid touching your eyes, nose or mouth and wash your hands, especially before eating. For the safety of the animals – Do not feed or tease El Paso Zoo animals including wild animals like pigeons and squirrels. Please do not enter restricted areas or hold doors open when entering or leaving the Americas Aviary.
Answers to some of the common membership questions
Q: WHERE CAN I PURCHASE A MEMBERSHIP THE DAY OF MY VISIT?
A: At our Members Office at front gate (spring & summer)
Please be prepared to fill out an application.
Q: HOW OLD MUST I BE TO HAVE A MEMBERSHIP?
A: You must be 18 years old to have a membership. Children will be listed in the total family count.
Q: HOW MANY PEOPLE CAN BE ON A MEMBERSHIP?
A:That depends on the membership level…
Spider Monkey membership allows only one adult on the membership.
Sun Bear membership allows two adults on the membership.
Bird’s Nest membership allows one adult and up to two children.
Zebra Herd membership allows two adults and up to two children.
Wolf Pack membership allows two adults and up to five children.
Tiger Team membership allows two adults, one adult guest, and up to five children.
***adults named on the membership must be consistent; children on membership can be any individuals between the ages of 3-17 years old in age
Q: HOW CAN I UPGRADE MY MEMBERSHIP?
A: You can upgrade your membership three months from date you purchased your membership at our membership office at the front entrance.
For Example: A membership purchased on 3/6/14 can be upgraded before 6/30/14.
Q: I HAVE A ‘’TIGER TEAM” MEMBERSHIP THAT ALLOWS A GUEST. CAN MY GUEST USE MY MEMBERSHIP CARD WITHOUT ME?
A:No, an Adult Member must be present for any guest to be admitted with your “Tiger Team” membership.
Q: WHY DO WE HAVE TO PRESENT PHOTO ID WITH OUR MEMBERSHIP CARDS?
A: We ask that all adults present their photo ID to prevent misuse of the memberships. This prevents transfer of membership benefits to non-members and lost cards from being used by others.
Q: CAN I BRING SOMEONE ELSE IF THE SECOND ADULT ON MY MEMBERSHIP CANNOT ATTEND?
A: No, memberships are non-transferable. Only adults listed on the card are admitted with photo ID.
Q: CAN MY CHILDCARE PROVIDER OR NANNY USE MY MEMBERSHIP CARD TO BRING MY CHILDREN?
A: No, unless you have the “Tiger Team” membership and you name the Adult Guest.
Q: HOW DO I RECEIVE A DISCOUNT AT THE SAFARI OUTFITTER GIFT SHOP?
A: Present your valid membership card and photo ID before you make your purchase for a 10% discount.
Q: WHY DO YOU WANT MY EMAIL ADDRESS?
A: We ask for your email for the sole purpose of keeping you as a member up to date with Zoo happenings. We send out an email once a month to keep them informed of special events, animal news, special presentations, and closures.
Q: HOW LONG WILL I HAVE TO WAIT FOR MY ONLINE MEMBERSHIP CARD PURCHASE?
A: Please visit the Society office to pick up your membership card or if you would like us to mail you your card, call us at (915) 212-0245.
Q: I HAVE NOT RECEIVED MY MEMBERSHIP CARDS. WHAT DO I DO?
A: Call the membership office at (915)212-0245. Let us know your name and the date of purchase. We will send your card after processing, verifying payment and mailing information with you.
Q: MY NAME IS SPELLED WRONG ON MY CARDS OR MY ADDRESS IS WRONG. HOW IS THIS CORRECTED?
A: Call the membership office at (915)212-0245. Let us know your membership number and the corrections. Or let us know at the membership office on your next visit. We will update your account.
Q: I LOST MY MEMBERSHIP CARD. HOW DO I GET A REPLACEMENT?
A: Membership cards are required for entry with Photo ID. Replacements are $5, unless we are correcting an error call 915-212-0245.
Q: HOW LONG IS MY MEMBERSHIP VALID?
A: All memberships expire one year from date of purchase.
Ex) Purchase Date 3/4/2017 will Expire 3/4/2018
Q: WHAT HAPPENS IF I RENEW MY MEMBERSHIP EARLY?
A: Your membership will be extended one year past your current expiration date.
Your expiration date will not be negatively affected, you will not “lose” a month.
Q: MY MEMBERSHIP EXPIRED. NOW WHAT?
A: If your membership has lapsed, your new expiration date will be one year from the new purchase date. Just call (915)212-0245 to renew or go online at http://www.elpasozoosociety.org/.
Q: CAN WE USE OUR MEMBERSHIP AT OTHER ZOOS?
A: Yes. We have a list of over 100 reciprocal zoos that will allow you discounted admission. Please be aware that some zoos only reciprocate 2 adults/2 children on a membership and may restrict the number of children admitted at the discounted rate. “Plus” guests are not usually honored at other zoos. Not all zoos participate in this program. Please call ahead before you travel.
IF YOUR QUESTION HAS NOT BEEN ADDRESSED HERE, PLEASE CALL OUR MEMBERSHIP OFFICE AT (915) 212-0245 BEFORE YOU MAKE YOUR PURCHASE.